Privacy Policy

At Tathwamasi, we respect your privacy and are committed to protecting the personal information you provide while using our website and services. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, book a pooja or contact us.

By using this website, you agree to the practices described in this Privacy Policy.


1. Information We Collect

When you use our website, we may collect information that you voluntarily provide, including:

  • Name
  • Age
  • Birth Star (Nakshatra)
  • Address
  • WhatsApp/Mobile Number
  • Email Address
  • Pooja and booking details
  • Payment and transaction-related information
  • Messages or enquiries submitted through our contact forms

We may also collect limited technical information such as IP address, browser type, device information and website usage data for security and website improvement purposes.


2. How We Use Your Information

The information collected may be used to:

  • Process and manage pooja bookings.
  • Verify booking and payment details.
  • Send booking confirmations and updates through WhatsApp, SMS or email.
  • Provide receipts and booking information.
  • Respond to enquiries and support requests.
  • Allow you to securely access your booking history.
  • Maintain records required for administrative purposes.
  • Improve the functionality and security of our website.
  • Prevent fraudulent or unauthorized activities.

We will use your information only for legitimate purposes related to our services and website operations.


3. Payment Information

Online payments may be processed through a third-party payment gateway.

Tathwamasi does not directly store your complete debit card, credit card, UPI PIN, CVV or banking credentials on our website.

Payment information is handled by the respective payment service provider according to its own privacy and security policies.


4. WhatsApp and Communication

When you provide your WhatsApp/mobile number during a booking, we may use it to send:

  • Booking confirmations
  • Payment confirmation messages
  • Booking-related updates
  • Receipt or booking information
  • Important information regarding the scheduled pooja

These communications are intended to be related to your booking or interaction with Tathwamasi.


5. Booking Information

Your booking information may be stored in our system for administrative, accounting and service-related purposes.

Access to booking information is restricted to authorized personnel who require the information to manage bookings and provide support.


6. OTP Verification

If you use the View Bookings feature, we may use OTP verification to confirm ownership of the registered mobile/WhatsApp number.

OTP information is used only for verification and security purposes and should not be shared with anyone.


7. Cookies

Our website may use cookies and similar technologies to improve functionality, security and user experience.

Cookies may help us:

  • Remember certain preferences.
  • Maintain website functionality.
  • Understand website usage.
  • Improve website performance.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.


8. Sharing of Information

We do not sell or rent your personal information.

Your information may be shared with trusted third-party service providers when necessary to operate our services, such as:

  • Payment gateway providers
  • WhatsApp communication service providers
  • SMS/OTP service providers
  • Website hosting and technical service providers

Such information will be shared only to the extent necessary for providing the relevant service, processing transactions, maintaining security or complying with legal requirements.


9. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure or misuse.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.


10. Data Retention

We may retain booking and transaction information for as long as reasonably necessary for:

  • Providing our services
  • Maintaining booking records
  • Accounting and administrative purposes
  • Resolving disputes
  • Meeting legal or regulatory obligations

When information is no longer required, it may be securely deleted or anonymized where appropriate.


11. Third-Party Links

Our website may contain links to third-party websites or services.

Tathwamasi is not responsible for the privacy practices, content or security of external websites. We recommend reviewing the privacy policies of third-party websites before providing them with personal information.


12. Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate parental or guardian involvement.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.


13. Your Rights

Subject to applicable laws, you may contact us to:

  • Request information about personal data we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of information where legally applicable.
  • Raise concerns about the use of your personal information.
  • Ask questions about our privacy practices.

Certain information may need to be retained where required for legal, accounting or legitimate administrative purposes.


14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or applicable legal requirements.

Any updates will be published on this page with a revised “Last Updated” date.


15. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Tathwamasi

Phone: +91 9447546231
Email: info@tathwamasionline.com

Address:
Areekara Kizhakke Mana
Naduvattom Post, Malappuram
Kerala 679571
India


Privacy Matters to Us

We are committed to handling your information responsibly and maintaining the trust of everyone who connects with Tathwamasi.