At Tathwamasi, we aim to provide devotees with a simple and reliable process for booking and participating in sacred poojas. Please read the following Cancellation & Refund Policy carefully before making a booking.
Once a pooja booking has been successfully completed and confirmed, the booking cannot be cancelled, and the amount paid for the confirmed pooja is non-refundable.
This applies regardless of whether the devotee is subsequently unable to attend the pooja.
A booking is considered confirmed only after:
A confirmation message and/or booking details may be sent to the registered WhatsApp number.
If a devotee is unable to attend the pooja after the booking has been confirmed, the booking amount will not be refunded.
The devotee is responsible for ensuring that the provided booking details and pooja date are correct before completing the payment.
Devotees are requested to carefully verify all information entered during booking, including:
Tathwamasi will not be responsible for errors resulting from incorrect or incomplete information provided by the devotee.
In exceptional circumstances, Tathwamasi may need to change, postpone, reschedule, or cancel a pooja due to unavoidable circumstances, including administrative, religious, weather-related, venue-related, or other unforeseen situations.
If Tathwamasi cancels a confirmed pooja, the organization may provide appropriate information regarding the available options, such as rescheduling the booking or a refund, as applicable to the circumstances.
If your bank account or payment method has been debited but the booking is not confirmed, please contact us with the payment transaction details.
Our team will verify the payment status with the payment gateway and take appropriate action. Any eligible refund resulting from a failed or incomplete transaction will be processed according to the payment gateway’s processing timelines.
If you believe that you have made a duplicate payment for the same booking, please contact us with the relevant transaction details.
After verification, any eligible duplicate payment may be refunded through the original payment method.
Where a refund is approved by Tathwamasi, the refund will generally be processed to the original payment method used for the transaction.
The time taken for the amount to reflect in the user’s account may depend on the respective bank, card issuer, UPI provider, or payment gateway.
For payment-related issues, duplicate payments, or other refund-related queries, please contact us:
Tathwamasi
Phone: +91 9447546231
Email: info@tathwamasionline.com
Address: Areekara Kizhakke Mana,
Naduvattom Post, Malappuram,
Kerala – 679571, India
Tathwamasi reserves the right to modify or update this Cancellation & Refund Policy when necessary. Any changes will be published on this page with the updated date.
Please review your booking details carefully before making payment. Once a pooja booking is confirmed, cancellation and refund are not permitted, except where Tathwamasi specifically determines otherwise under the circumstances described in this policy.
Tathwamasi is a spiritual and devotional initiative dedicated to creating opportunities for devotees to participate in sacred rituals and poojas in the spiritually significant land of Thirunavaya, Malappuram, Kerala.